GETTING ANSWERS

FAQ

Find quick, clear answers to the most common questions about our IT certification and training solutions. From product details to purchasing options, our FAQ section is designed to help you get the information you need—fast.

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How do I create an account?

  • Click Sign Up at the top right of the site.
  • Under New Customers, select Create an Account.
  • Follow the prompts to complete registration.
  • Your information is secure and never sold. See our https://www.mindhubpro.com for details.

How do I edit my account information?

  • Log in and click My Account (top right).
  • Under Personal Information, choose the option you want to update.

How do I reset my password?

  • Click My Account.
  • Under the login box, select Forgot your password?
  • Enter your email address and follow the instructions in the email we send.

How can I check my order status?

  • Log in and click My Account to view your order history.
  • If you checked out as a guest, use https://www.mindhubpro.com.

When will my order ship?

Digital Products:

  • Voucher codes: within 2 hours.
  • Product keys: immediate.
    • Check spam/junk folders for delivery email. Contact customer service if not received within 12 hours. Physical Products: In-stock items ship within 24-48 hours. You'll receive tracking details by email once shipped.

Can I change or cancel my order?

  • Log in to check your order status.
  • Orders already processing or shipped cannot be changed.

How do I track my order?

  • Use the tracking link in your shipment confirmation email.
  • Tracking updates may take 1 business day to appear.

My order never arrived / An item is missing

  • Verify all items have shipped (some may ship separately).
  • Check tracking numbers for delivery status.
  • If marked 'delivered' but missing, contact customer service.

How much is shipping?

  • Free shipping on physical products within the U.S.
  • Digital products and vouchers are delivered via email at no charge.

I received the wrong product

  • Contact customer service within 72 hours.

What is your return policy?

  • See our https://www.mindhubpro.com for details.

Delivery Times

  • Processing: 1-2 business days.
  • Shipping:
    • Standard: 3-5 business days
    • Expedited: 2-3 business days
    • Overnight: 1 business day
  • Additional time may apply for Alaska, Hawaii, Puerto Rico, APO/FPO addresses.

International Shipping

Details

  • Physical products ship only within the U.S.
  • Digital products and vouchers are delivered worldwide via email.
  • Ensure your country is correctly displayed at the top of the page.

Do I pay sales tax?

  • Sales tax applies where Pearson does business.
  • Tax-exempt organizations: contact customer service for verification.

Payment options

  • All major credit cards accepted.
  • Orders ship after payment is processed.

Invoices & credits

  • View and print invoices under My Account.
  • Credits typically appear within 7-10 business days.

About certifications

What is a certification?

  • A credential proving your competence in a specific field.

Why get certified?

  • Stay competitive and current.
  • Many employers require certifications.
  • Certifications validate advanced skills and knowledge.

Where can I take my exam?

  • Flexible Exam Delivery Options
    • IT certification exams are available with online proctoring or at authorized test centers worldwide.

Price Match Guarantee

  • Email [email protected] with proof of a lower price.
  • Applies to online retailers and competitor websites.
  • Price match excludes 'free gift with purchase' offers.

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